AVISP tutorials & troubleshooting

Visual Step-by-Step Tutorials

AVISP customer account access

AVISP Customer Portal Main Page

Step One

Enter your Username.

Enter your password.

If you have forgotten your password:

Click “LOST PASSWORD”. A password reset link is sent to your email on file.

Reset your password with the emailed link.

Log in with your Username and new password.

AVISP Customer Portal Billing

Step Two

Click “Billing” on the top menu.

In this area you can download past statements, update payment information, set automatic payments, or other account billing tasks.

Made changes? Click “ADD” on the bottom right to save changes on any page.

AVISP Customer Portal Add Payment page

Step Three

Other features include:

  • Update contact information, select SMS Text Messaging, change your password.
  • View your details. Navigate to the upper right corner of the main page. Click the “DOWN” arrow next to your name. Select “MY DETAILS”
  • Check your data usage (you are NOT billed for usage).  Navigate to the top left menu. Click “DATA USAGE”.
  • View equipment associated with your account.  Navigate to the top menu. Select “EQUIPMENT”

Reboot Router

Visual, step-by-step troubleshooting

avisp troubleshooting and tips reboot router

Step One

Verify your router has power.

The router should have lights.

No lights? Check the power connection to the back of the router and outlet.

Are you using an outlet with a GFI? Check that the GFI did not “trip”.

avisp troubleshooting tips

Step Two

Check that the ethernet cable is plugged in securely to the ethernet port on the back of the router. 

On this particular router, the port is blue that that is not the case for all routers.

Most ethernet ports are identified with an “E” symbol shown above the port.

avisp reboot your router

Step Three

Reboot the router.

Physically unplug the power cable (shown above).

Wait 10-15 seconds and plug back into power.

DO NOT push the “RESET” button! This is reset the router to factory settings and require a service call to reprogram the router.

Reboot Exterior Equipment (radio)

Visual, step-by-step troubleshooting

avisp troubleshooting reboot radio
avisp troubleshooting power cable
Step One

The POE (power over ethernet), also referred to as “the brick”. It provides power to the radio located on the outside of the building via the ethernet cable. It also connects the router to the radio to complete the internet connection.

Check that the brick is plugged into a working wall outlet. Identify and confirm the brick is receiving power by the light on top (it may be difficult to see in bright rooms).

Confirm that the outlet has power, GFI-s or circuit breakers have not disrupted power to the outlet.

avisp reboot radio
avisp troubleshooting tips reboot radio
Step Two

The brick has two ports. One is labeled POE and the other LAN.

The LAN port has a cable that runs to the back of the router as shown.

The POE port has a cable that runs to the exterior radio. This cable is typically run into the wall and the outside of the building.

It is critical these cables are plugged into the correct ports. Plugging into the wrong ports will result in loss of connection.


POE port to RADIO

avisp reboot radio
avisp radio reboot troubleshooting steps
Step Three

Unplug the POE (the brick) power cable from the wall outlet (power strip or battery backup). Wait 20 seconds and plug back into the wall outlet (power source).

If you cannot access the wall outlet but you have access to the brick; unplug the POE cable from the brick, wait 20 seconds, plug back into the POE port (first image above).

Still need assistance?
call us at 707 433-8327

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