Welcome

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New Customers | Questions | Resources 

​Welcome to the AVISP Family

We are excited you chose AVISP to provide your internet needs. We strive to offer our clients excellent service and a great internet experience.


This page will help you navigate the many ways we offer to give you a positive and successful AVISP experience.


Access Your Account - access your AVISP account securely and privately

Email to Ticket - (Coming Soon) Securely and easily email us with any issues. A ticket is automatically created for our technical staff to review and act upon

Webmail Portal - Have an AVISP email address? Access your webmail easily with this link.

Troubleshooting Tips - Quick and easy troubleshooting tips.

FAQ - Have a question? Find the answer here.


​​​Access Your AVISP Account

Access your AVISP account to check your balance, change contact information, update billing & payment information, create a trouble ticket, or look at useage.


CLICK HERE TO ACCESS YOUR ACCOUNT


I don't know my account log in information. 


No problem. There are a few ways you can access your login info.

1. Contact us at (707) 433-8327 or info@avispmail.com

2. Go to CUSTOMER PORTAL

Click "FORGOT USERNAME AND PASSWORD"

A reset link will be sent to the email provided during account signup.


Didn't give us a current email or your email has changed?

Just call us at (707) 433-8327. We will update your account information and get you logged in.

Troubleshooting - Quick & Easy

These tutorials will help you troubleshoot basic problems. 


If after doing these steps you continue to have issues, contact us and we can help.


CLICK HERE FOR TROUBLESHOOTING TUTORIALS

Submit Trouble Tickets

We are very excited to offer our customers an additional troubleshooting and contact option.


Submit Trouble Tickets will allow you to submit a trouble ticket easily to our tech team. Your ticket is automatically logged into our system for review and resolution.


5 Easy Steps


1. Log into your AVISP Customer Account

2. Click "CONTACT US"

3. Fill in "SUMMARY"

4. Describe the problem "DESCRIPTION OF ISSUE"

5. Click "SUBMIT TICKET"


Check the status of your ticket by logging into our customer account at any time. 


Don't know your customer account login info?  Call us at (707) 433-8327, info@avispmail.com, or visit CUSTOMER PORTAL and click "Forgot Username and Password" to receive a reset link.


Develop a passion for learning. If you do, you will never cease to grow.”  Anthony J. D'Angelo

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FAQ

Have more questions. Visit our FAQ page for more information.


CLICK HERE TO VISIT FAQ


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Webmail

If you have an AVISP email address - access your ​WEBMAIL here.


Would you like an AVISP email address? Call us at (707) 433-8327 or info@avispmail.com Each account receives 1 complimentary email address.


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Billing

When is my bill due? You bill is due the date of installation. Your bill date for every month will be the same day as the installation. For example, service begins on the 5th. First payment is due at the time of installation. Your month service is due the 5th of each month.


Can  I change my bill date? Yes, we can change the date to whatever works best for you.


What types of payment do you accept? We accept all major credit cards including American Express, Visa, MasterCard, and Discover. We also accept electronic checks, checks, and cash.


Can I change my type of payment? Yes. Change your form of payment at any time. Log into your customer portal to update billing or call us at (707) 433-8327.


When will I receive my statement? Statements are sent 15 days prior to due date. This allows you time to review the statement, ask any questions, and make changes as necessary.


What happens if I'm late or don't pay my bill? 15 days after payment is due, if payment has not been received, your service will be automatically disrupted. You will see on your device this page: 


How will I receive my statement? By default statements are sent to the email provided at the time of installation. If you would prefer a mailed statement, log into your Customer Portal to make that change, call (707) 433-8327, or email info@avispmail.com


Where can I find old statements? Easily access previous statements by logging into your Customer Portal Account, click BILLING, scroll down to INVOICES. Here you will find all of the invoices / statements created for your account.


I see data usage on my statement. What does that mean? Data usage is simply for your information. While some companies charge customers for the amount of data they use (up and down), we do not. Your monthly charges pay for speed and not data. We do not have any future plans to charge for data usage.


Can I change my service plan? Yes! We can quickly and easily change your service plan at any time without a technician or service call.


Have more questions? Please feel free to contact us at (707) 433-8327 or info@avispmail.com


Resources

Check out our list of recommended technical equipment at our ​AVisp Amazon Shop


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