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FAQs

SUPPORT

Cyber scams are on the rise. It is important to be vigilant in protecting yourself and family. McAfee has great tips and information to avoid scams.
Category: SUPPORT

Category: SUPPORT

Visit TUTORIALS for step-by-step help with basic troubleshooting.

Category: SUPPORT

Basic troubleshooting to try before calling:

1. Reboot your router. Unplug from power and plug back in.
2. Unplug the radio power supply from the wall.
3. Reboot your computer or device.
If these steps to not resolve the connection, call or text our tech support for help. 707 955 9707

Visit our Tutorials page for more information.

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1. Visit  RACKSPACE

2. Enter your email address and password

3. Click “Login”

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iOS and Android access differs.

Both require the following information:

1. Once you have accessed the email settings on your device –

  • Incoming Server: mail.avispmail.com
  • Outgoing Server: mail.avispmail.com
  • Outgoing Authentication ON and use password authentication
  • Username: Full email address
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1. Open Outlook Express or Microsoft Outlook
2. Go to “Tools” menu; select “Accounts”
3. Click “Add” and then select “Mail”
4. Type in your display name (the name that will appear to people)
5. Click “Next”
6. Enter your full email address as your username
7. Click “Next”
8. Confirm the top line reads “My incoming mail server is a POP3 server”
8. In the incoming and outgoing mail server boxes, type in “mail.avispmail.com”
9. Verify that your username and login is your full email address and typed correctly
9. Click “Next” and then “Finish”

Category: SUPPORT

Yes, it does. We recommend Google Nest or Netgear Orbi for the most reliable connection. Our technicians can help set up your new WiFi mesh system.

Check out our SHOP page for recommendations.

Category: SUPPORT

Yes, you are welcome to change your router out at any time. Call our office to set up your new router in our system.

Visit our SHOP page for recommendations.

Category: SUPPORT

Yes. We strongly recommend every customer uses virus and malware protection on devices. We recommend AVG Free Edition, Malwarebytes, and Spybot Search and Destroy. Other options include McAfee. Set your virus protection to scan and remove infections daily.

Category: SUPPORT

Trouble tickets allow you to easily notify the tech team of an issue with your service.

Your ticket is automatically logged into our system for review and resolution. Typically tickets are handled within 24 to 48 hours.

To create a ticket:

1. Go to https://powercode.avispmail.com
2. Type in your username and password (if you have forgotten click “Lost Password” and follow the instructions.
3. Click “Contact Us” at the top bar
4. Fill out the form. Click “Submit Ticket”

Category: SUPPORT

Absoltuely! Call our office at 707 433-8327 to change your service speed plan at any time. Changes are made remotely and immediately.

Category: SUPPORT

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