FAQ – Internet Services

FAQ – Internet Services

A Family Owned & Operated Company _ Since 2002

Below are a few of the most frequently asked questions we receive. If you don't find the answer to your question here, please contact us via email or phone.

I'm a new customer. How do I access my AVISP account online?

Welcome! Every customer has access to their AVISP internet account online. Call us and we are happy to send a secure link or make changes to your account to gain access.



I forgot my username and password. How do I access my online account?

1 - Visit the Customer Portal page. If you know your username but not your password, click the link and a secure reset link will be sent to you.

2 - Don't remember your username? Call us at 707 433-8327. We can provide the username and walk you through resetting the password if necessary.



What does installation cover? Do I own the equipment?

A normal installation covers the labor. All equipment is the property of AVISP except the router. We provide the first router, upon installation. If you decide to change the router or replace it, it is customer property. Upon cancellation of service, AVISP will remove the equipment.


Is this satellite internet?

No. AVISP uses wireless technology to transmit services from one terrestrial tower location to another. Wireless technology is superior to satellite services. Satellite internet transmits signals from terrestrial locations into space to a satellite circling the Earth which then transmit a signal to a different terrestrial location. Wireless allows for more control, consistency, reliability, and sustainability over satellite.

Many of our customers are former satellite internet users. They can attest to the superior service of wireless technology of satellite.

Still have questions? Contact us.

707 433-8327



Service from Healdsburg to Cloverdale, CA

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